At NBO, we value our customers and believe that their rights are our responsibility to protect. Our Senior Management and Board of Directors are committed to maintain high standards and being at the forefront of change in the economic sector.
Therefore, and as part of our commitment to customer protection, we have implemented the consumer protection regulation to unlock opportunities for our customers and benefit from our different services.
If you have any concerns, please contact our Customer Experience Service Recovery Specialist Mr. Arjun Shetty as the first point of contact for any customer complaints, at arjunshetty@nbo.om. For escalations, please contact Mr. Niraj Prasad , Country Head, at niraj.kumar@nbo.om.
Further details can be found in the Consumer Complaints Handling Mechanism in the link below.
You can also contact us through our telephone number at +971 4 304 9454 / +971 4 304 9457 from 8:00 am to 2:00 pm.
We have designed a board-approved Charter for Consumers Rights and Responsibilities. We encourage our customers to familiarize themselves with this document to understand their rights and responsibilities when using our services.
- Consumer Protection Statement
- Charter of Consumers Rights and Responsibilities
- Consumer Complaints Handling Mechanism
