CUSTOMER EXPERIENCE

​At National Bank of Oman, our customers and our nation's growth are our reason for being. We are committed to providing banking convenience, best-in-class products and services, and an unmatched banking experience. Our goal, each time we interact with you, is to meet your individual needs, uphold your interest and exceed your expectations, and so develop a preferred life-long banking relationship with you for all your financial requirements.

In everything that we do, we promise to:
  • Uphold the highest standards of customer service.​​
  • Deal with every enquiry responsively and with empathy.
  • Provide clear and transparent banking fees and charging structures.
  • Treat feedback from our customers as an opportunity for learning and improvement.
We ensure that the entire team at National Bank of Oman works towards these goals by:
  • Recognising and asserting that customer satisfaction is the foundation of our success.
  • Investing in creating a positive service culture that is built around our customers and their needs.
  • Setting high standards for service delivery and continually striving to exceed them.
  • Providing ongoing customer service training to all our employees, so all employees understand how to deliver quality and service excellence to customers.
  • Periodically measuring individual and team performance against service standards through mystery shopping and feedback from our customers. 
  • By consistently identifying, recognising and rewarding a job well done.

Contact Details :

  • Call Center 24/7 Contact Number, 800 2055
  • Customer Experience Department Email, cx@nbo.co.om​ 

​Our commitment to our customers is that we will make your banking experience as convenient and as enjoyable as possible. It is through excellence in service that we will fulfill our commitment and deliver on our brand promise - "For You. For Our Nation".

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