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FREQUENTLY ASKED QUESTIONS

FREQUENTLY ASKED QUESTIONS

​Want to find your IBAN number, what steps to take to set up Internet Banking, or learn more about how to set up a new current account or savings account with National Bank of Oman? Look no further; our comprehensive list of Frequently Asked Question is a good place to start. If you can't find the answers to your questions here, you can email us or call us and we'll get back to you as soon as posible

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Top frequently asked questions

​​The total outstanding balance appears as the ‘current balance’ on your credit card statement. To determine the ‘current balance’, we add any purchases and cash advances, and subtract payments or credits from the ‘previous balance’. We then add appropriate finance charges and fees.​

​​Your cash advance is limited to 100% of your credit limit. If you have already used this limit, further cash advances are not possible until you repay the amount.​

​Yes, every time you draw cash, a cash advance fee of 3% of the amount withdrawn - subject to a minimum of OMR 2,500 per transaction - will be charged to your account. You will receive the full amount withdrawn from the ATM. This cash withdrawal fee will be debited from your account immediately and will appear on your credit card statement.​​

​No, there is no charge for using your National Bank of Oman Credit Card at merchant establishments. Merchants cannot ask you to pay more than the bill amount for using your credit card.​​

​​Your National Bank of Oman Credit Card can be used anywhere in Oman and internationally, for purchase of goods and services at establishments that display the logo featured on your credit card (eg: Switch, Visa Electron, MasterCard, etc). This includes hotels, restaurants, travel agents, stores and much more.​​

Latest FAQs

​​The total outstanding balance appears as the ‘current balance’ on your credit card statement. To determine the ‘current balance’, we add any purchases and cash advances, and subtract payments or credits from the ‘previous balance’. We then add appropriate finance charges and fees.​

​​Your cash advance is limited to 100% of your credit limit. If you have already used this limit, further cash advances are not possible until you repay the amount.​

​Yes, every time you draw cash, a cash advance fee of 3% of the amount withdrawn - subject to a minimum of OMR 2,500 per transaction - will be charged to your account. You will receive the full amount withdrawn from the ATM. This cash withdrawal fee will be debited from your account immediately and will appear on your credit card statement.​​

​No, there is no charge for using your National Bank of Oman Credit Card at merchant establishments. Merchants cannot ask you to pay more than the bill amount for using your credit card.​​

​​Your National Bank of Oman Credit Card can be used anywhere in Oman and internationally, for purchase of goods and services at establishments that display the logo featured on your credit card (eg: Switch, Visa Electron, MasterCard, etc). This includes hotels, restaurants, travel agents, stores and much more.​​

​​We issue credit cards against your salary assignment, your deposit with us, your salary certificate or bank statement. If your credit limit is linked directly to your salary we can increase your credit limit, if it is less than the amount for which you are eligible. Alternately, you can increase your deposit amount to increase your credit limit.​

​​No, if you have used up your entire credit limit you cannot use the credit card until you repay. The amount repaid will then be available for your use, provided the account is not overdue.​

​​We will send you a statement for your National Bank of Oman Credit Card during the first week of every month. It will be mailed to your home or office, based on your preference in the credit card application form. Your statement will indicate your previous balance, an itemised list of your current charges, any finance charges or fees, your payments and credits and your current balance. Please be sure to make note of the ‘minimum payment due’ and the ‘Payment due date’.​​​

​​Your cash advance is limited to 100% of your credit limit. If you have already used this limit, further cash advances are not possible until you repay the amount.​